FAQ
Here are answers to some common questions such as: when will I get my title, how do I order more than one title and why do I need to provide a shipping address if the title(s) are emailed to me? If you have a question that is not covered here, or if you would like more information, send us an email or contact us on 021 324 639 or 09 280 3099.
Why do I need a Certificate of Title?
There are many reasons why you may need a title, but a land title is always required if you are applying for either a resource consent or building consent and you will usually also need a title if you are purchasing a property or if you are seeking to verify property ownership.
If you are applying for a resource or building consent you need to submit a recent (usually within 3 months) title with your application. If you already have a title, check the bottom right hand corner of the title to check the date that it was issued. If this date is not within the last 3 months we recommend purchasing a more recent title.
How do I purchase a Certificate of Title?
You can purchase a title by identifying a Street Address (including suburb and/or region), Legal Description or Title Reference here and adding to the Shopping Cart. You can add as many title(s) as you like, but you will need to add each title to the shopping cart before entering in the next title details. When you have finished shopping proceed to checkout, enter your email address and payment details, and that’s it, you are done. The requested title(s) will then be sent to the nominated email address.
Detailed instructions on how to purchase a Certificate of Title are available here or alternatively you can download a pdf of the instructions.
Why do I need to enter a shipping address?
If you pay for your title(s) by credit card, you will be automatically directed to the Cheap Titles Paypal site to process your transaction. It will look something like the following:
Paypal Screen
You can use your Paypal account or just use your credit card to purchase the title.
We use Paypal as it is a fast, secure method of processing credit card payments. As part of the Paypal requirements you will need to enter a shipping address – but this is only to meet the requirements of Paypal – we do not use this shipping address. All requested title(s) will be emailed to your nominated email address.
How long will it take to get a Certificate of Title?
Our promise to you is that you will get the best price and the quickest titles. Once purchased with a credit card, urgent, Express title(s) will be sent to the nominated email address within an hour (provided that this falls within the working hours of 10am-6pm Monday to Friday).
Non-urgent titles will be sent within 24 hours – also during normal business hours. If they are not, they are free!
If you choose to order a title and pay by bank transfer we will not be able to send the title until payment has cleared – this will generally be the next working day.
What are the standard operating hours for the title service?
Our operating hours are 10am – 6pm Monday to Friday. Titles ordered outside of these operating hours will be delivered first thing the next working day.
Confused? Contact us and we will help you out.
Can I pay with direct bank transfer instead?
Yes, payment can be made by direct bank transfer however as direct bank transfers are not processed instantly we will not provide the requested land title to the nominated email address until payment has been received. This will typically be the next working day from the date of purchase.
Can you courier me a paper copy?
Yes, if you would like to receive a copy of the land title by courier or by standard post this can be arranged. You will need to contact us, once the title(s) before purchasing the title(s) so that we can obtain the address details of where you would like the land title sent to, and to arrange courier fees (if applicable).
I have questions about planning and/or resource consents, can you help?
Yes, no planning question is too big or small. You can use the contact form to ask Cindy your planning question(s). It would be helpful to include the site address (if there is one) to obtain more specific advice.
Oops! I entered the wrong street address in the shopping cart – what should I do?
You should contact us straight away – preferably by phone on 021 324 639 or 09 280 3099. If the land title is not yet processed, we will be able to simply change the street address. If the order has been processed – you will be charged for this search, and the additional search for the correct address so please check the titles you are purchasing carefully before completing the order.
What should I do if there is more than one title for a property?
If there is more than one title for a property please add as many title requests to your shopping cart as required – with a small note in the address box to indicate multiple requests. So your requests might be as follows:
- 20 White Road, Tauranga
- 20 White Road, Tauranga (2nd title)
- 20 White Road, Tauranga (3rd title)
Or if you have the title references it might look like the following:
- 20 White Road, Tauranga, SA123/45
- 20 White Road, Tauranga, SA34C/233
- 20 White Road, Tauranga, SA34C/349
